Testimonials

CODi conducted a comprehensive customer service survey in the interests of improving our products and services. The results revealed the following data:

95% of all respondents rated CODi's customer service as being either "Exceptional" or having "Exceeded Expectations".

On time delivery performance was rated as "Exceptional" or "Exceeded Expectations" by 100% of survey respondents.

9 out of 10 respondents rated their overall experience with CODi's products, services and responsiveness as "Exceptional" or "Exceeded Expectations".

82% of customers using CODi cases for more than 2 years, rated them as either "Exceptional" or having "Exceeded Expectations".

"I called CODI for assistance with a combination lock and you quickly responded. I was very grateful for your willingness to troubleshoot my issue and do the best you could to help me overcome my dilemma.

However, I am consoled much by the fact that you demonstrated two of the customer service rules that my company does their very best to live by - Take Ownership and Show We Care and Be Responsive and Deliver.

You were patient in dealing with someone who made a mistake and followed up with a call and email to ensure that everything possible was done to assist me. This is the kind of responsive and caring attitude that results in happy and loyal customers.

Prior to this experience I had never heard of CODI, however, thanks to you, I will recommend CODI and friends and co-workers and be sure to purchase my new laptop lock from CODI."
- Sr. Purchasing Manager, National Healthcare Provider

"I just wanted to write you concerning the Diplomat Computer case I purchased from CODi. It was purchased around the year 1994 and I have been using this case ever since. It's been around the world with me several times and has never failed. All the zippers perform perfect. The strap is still in perfect shape. The stitching has not given way anywhere. The protection system is still excellent and I have had several laptops over the years. What amazes me is when one of my clients asks me if I purchased a new case and I tell them no it's about 15 years old. They are pretty amazed by this.

A few months ago I was told by my doctors that I was not to carry anything on my shoulders any more. I was in a rush and purchased, from somewhere else, a wheeled case for approximately .00 and it lasted 6 months. BIG mistake! I should have been the wiser and realized that my 14 year old CODi case said something, BUY ANOTHER CODI. This has made me a lifetime customer and will continue to promote your product any chance I get."
- John Palamar, President, Palmesis Inc.