FAQ's
- Where can I send my CODi case for repairs?
- How do I know if my laptop fits in the CODi case I have chosen?
- How can I contact customer service?
- What is the best way to clean my CODi case?
- Can I use my CODi case with wheeled luggage?
- Who do I contact about customer relations?
- Do you sell directly to consumers?
- What if my CODi case was lost or damaged by an airline?
- What is your policy regarding defective products?
- How do I know if my CODi bag is considered carry-on?
- What operating systems are CODi’s accessories compatible with?
Please choose your question from the list above, or scroll down the page to see the answers to all of the questions.
- Q: Where can I send my CODi case for repairs?
A: Please contact our customer service team if your CODi laptop case or accessory needs repairs or replacement. They will provide you with an RMA number and instructions on where to send the product. This includes replacements for wheels, shoulder straps, handles etc. - Q: How do I know if my laptop fits in the CODi case I have chosen?
A: CODi has a carrying solution for most notebook sizes. Please refer to the bag dimensions in the product specifications, listed below each case. You may also contact our customer service team if you are not sure, and they will be happy to assist you. - Q: How can I contact customer service?
A: If you have a question or concern that is not covered on our website, you may contact one of our customer service representatives Monday through Friday, 8:30am – 5:00pm Standard Eastern Time. Call 1-800-CODIINC or email us at custsupport@codidirect.com. - Q: What is the best way to clean my CODi case?
A: We recommend that you use warm water and a cloth or soft bristled brush, when cleaning CODi’s ballistic nylon. Rinse thoroughly and lay flat to dry. Do not under any circumstances submerge your CODi case in water, or dry using heat. If you have a leather case, a leather crème conditioner can be used, conservatively, to remove stains and clean your case. Always test the cleaning materials on a small invisible part of the leather/ballistic article before proceeding on the whole item. Avoid products like mink oil, shoe polish and waxes when cleaning leather. Contact customer service with any additional questions. - Q: Can I use my CODi case with wheeled luggage?
A: Yes. Many of our traditional cases have the capability to be mounted on the handle of wheeled luggage. Simply slip the handle under the strap on the back of your CODi case for easier mobility. - Q: Who do I contact about customer relations?
A: Please refer any marketing or public relations questions to marketing@codidirect.com. - Q: Do you sell directly to consumers?
A: Yes. If you are interested in a CODi product, call us at 1-800-CODIINC or email one of our customer service representatives. - Q: What if my CODi case was lost or damaged by an airline?
A: CODi is not responsible in this case. Please contact the respective airline’s customer service team. - Q: What is your policy regarding defective products?
A: Please visit the product warranty section of our website for more information regarding the return and/or replacement of your CODi product. - Q: How do I know if my CODI bag is considered carry-on?
A: Please visit the FAA’s website for details on carry-on luggage, or call the airline you will be traveling with. http://www.faa.gov/passengers/prepare_fly/baggage/ - Q: What operating systems are CODi’s accessories compatible with?
A: CODi’s accessories are typically plug and play and are compatible with most operating systems, including Windows 2000, XP and Vista; Mac OS 10.x and Linux 4.0 Kernel and above. If your operating system is not listed above, please call customer service at 1-800-CODIINC or email our customer service team at custsupport@codidirect.com.
What if I have a question that is not covered here? If you have a question or concern that has not been covered on our website, please call customer service at 1-800-CODIINC or email our customer service team at custsupport@codidirect.com.
